We map the real process first
Including the parts nobody documented and the workaround the supervisor invented. Software built on the written process and not the real one gets abandoned in a month.
Operations software shaped around how you actually work
Stock, orders, production, compliance and the back office — built around your process instead of asking you to adopt someone else's. We are usually called in when an off-the-shelf ERP has been configured to the edge of what it can do and the spreadsheets have come back.
Or see how we engage first — four shapes, no sales call required.
- Inventory & stock
- Order management
- Production planning
- Traceability
- Purchasing
- Warehouse & picking
- Quality & compliance
- Costing
- Scheduling
- Document control
- Approvals & workflow
- Reporting
- Barcode & scanning
- Multi-site
- Sage & Dynamics integration
- Audit trails
We remove the spreadsheets holding your operation together
No more workarounds the ERP forced on the shop floor
Forget the spreadsheet that is really your production plan
Stop rekeying the same order into three systems
Skip the module you pay for and nobody opens
Done with month-end reconstructed from memory and email
Say bye to reports that arrive a week after the decision
3+
systems a typical order touches before it shipsindustry context
60%
of ERP implementations exceed their planned budgetindustry context
1
source of truth — the point of the exerciseour rule
Why choose Backendz for ERP & operations?
Extend before you replace
If your ERP handles finance well, keep it. We build around the gaps and integrate, rather than proposing a rip-and-replace that puts the whole operation at risk.
Built for the floor, not the boardroom
The people entering the data are on their feet with a scanner. If it is slower than the paper it replaces, it will lose, and it should.
Traceability that survives an audit
Batch, lot and serial tracking, full change history, and reports produced from the records rather than assembled afterwards.
We build ERP & operations
Four ways this usually starts
Most enquiries land in one of these. If yours does not, say so on the call — we would rather shape the engagement than sell you the nearest shape we have.
Your ERP has a gap
One process the system cannot handle, currently living in a spreadsheet. We build that piece properly and connect it.
- Process mapping with the people doing it
- A focused application for the gap
- Two-way integration with the ERP
- Single sign-on and shared master data
Best for: Sage, Dynamics, NetSuite or SAP with one stubborn gap.
You need operations visible in real time
Shop floor, warehouse and despatch capturing as they go, with dashboards that reflect the last ten minutes rather than last week.
- Scanning and capture at each step
- Live dashboards per site and per line
- Exception alerts to the right supervisor
- Historical analysis on the same data
Best for: Manufacturing, food, logistics and distribution.
You need a system built for your operation
A custom ERP where no package fits — because your process is the business, not an inconvenience to be standardised away.
- Modular build, delivered in usable stages
- Your terminology and your workflow
- Role-based access down to the field
- Finance integration rather than reinvention
Best for: Operations that have outgrown packages and spreadsheets both.
You have to prove compliance
Regulated operations where the records matter as much as the product — audits, certification and traceability.
- Batch, lot and serial traceability
- Full audit trail on every change
- Digital forms with evidence capture
- Report packs generated for the auditor
Best for: Food, pharma, aerospace and regulated supply chains.
Ideas that became systems in production
Every card is a build we shipped and still support. Open one for the decisions behind it.
We serve the best in the industry
All of it, written down
What falls inside this service. Nothing here is an upsell discovered later.
What we build
- Inventory and stock control
- Order and despatch management
- Production planning and scheduling
- Purchasing and supplier management
- Warehouse, picking and putaway
- Quality control and non-conformance
- Maintenance and asset registers
- Costing and margin reporting
How work moves
- Configurable approval workflows
- Task assignment and escalation
- Digital forms with photo evidence
- Barcode and RFID capture
- Notifications to the right role
- Mobile access for the floor
Connecting what exists
- Sage, Dynamics, NetSuite, SAP
- Accounting and payroll systems
- EDI with customers and suppliers
- Machine and PLC data where available
- Courier and carrier APIs
- Master data synchronisation
Stack
- TypeScript, React, Next.js
- .NET and Node.js services
- PostgreSQL and SQL Server
- Message queues for reliable integration
- Azure and AWS, or your own servers
- React Native for floor devices
How it works?
The sequence matters more than the label. Skipping the first one is how projects in this area go wrong.
We follow an order end to end, talking to everyone who touches it, and write down what actually happens — including the workarounds.
From the people who use it daily
Operations directors, CTOs and plant managers — the ones still using the system a year after the invoice cleared.
Freight operator · 14 depotsFreight operator · 14 depotsWe wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
The team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.
References available on request
We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Why Backendz
5 yrs
In production
Ops CopilotTender Response DrafterPolicy & Contract AssistantPallet CountingConstruction Site PPE & Safety MonitoringCrowd Density MonitoringDigital Security PlannerVirtual EstimatorJoblogyPamacraftsRollBnBVenus AestheticsShiftTrackerFreight DispatchInvoice Reconciliation AIChilled TraceabilitySteel Quoting EngineFactory Floor AppFleet Driver App
We quote fixed and we hold it
2
Platforms run in-house
Inventory & stockOrder managementProduction planningTraceabilityPurchasingWarehouse & pickingQuality & complianceCosting
Cloud Strategy & ArchitectureCloud MigrationCustom ERP DevelopmentInfrastructure ModernisationCloud EngineeringERP ImplementationCloudOpsERP IntegrationDevOpsSupport & Managed Cloud ServicesERP Customisation & ModulesCloud Cost OptimisationERP Data MigrationCloud Security & ComplianceAI & Edge InfrastructureERP Support & OptimisationSaaS Stack AuditCustom CRM DevelopmentCustom HR & Workforce ManagementCustom Job & Field Service ManagementCustom Client Portals & BookingSaaS Data Migration & ExitAI Proof of Concept & MVP
SchedulingDocument controlApprovals & workflowReportingBarcode & scanningMulti-siteSage & Dynamics integrationAudit trails
AI Agent DevelopmentCustom AI Assistants & ChatbotsGenerative AIAI Workflow AutomationNatural language processingCustom Software DevelopmentComputer Vision DevelopmentWeb App DevelopmentMobile App DevelopmentAI Video Analytics for CCTVProduct DevelopmentMVP DevelopmentUX/UI DesignApplication ModernisationSoftware Testing & QAMachine Learning & Predictive AnalyticsERP & operationsAI Product DevelopmentData & cloudProduct & designAutomation & integrationsSupport & operations
45
Services, one team
Senior engineers, not account managers
24/7 production support and monitoring
Still running on workarounds?
FAQ
The things people ask before they commit.
Still have questions?
Ask it on the call. We would rather answer an awkward question early than discover it in month three.
Book a callShould we replace our ERP or build around it?
Nearly always build around it. Finance, ledger and statutory reporting are exactly what packages are good at. The gaps are usually operational — production, quality, traceability, despatch — and those are where a custom layer pays for itself without putting month-end at risk.
Can you integrate with Sage or Dynamics?
Yes. Both, plus NetSuite, SAP and older on-premises systems. Where the system has a modern API we use it; where it does not, we integrate at the database or file level with a clear contract so an upgrade does not silently break the link.
How do you avoid a disastrous cutover?
By not having one. We deliver area by area into production, run in parallel where the risk warrants it, and keep a rollback until the new path has proven itself over a full cycle — a month-end, a stock count, a busy week.
Our process is not documented. Is that a problem?
It is normal, and it is why the first phase is walking the floor rather than reading a manual. The undocumented parts are usually the ones that matter most, because they are where the exceptions live.
Will the shop floor actually use it?
Only if it is faster than what it replaces. We design capture around scanning and a small number of taps, test it on the real devices in the real environment, and treat 'they went back to paper' as a design failure rather than a training problem.
What about traceability and audits?
Batch, lot and serial tracking with a full change history, so a recall trace or an auditor's question is a query rather than a week of reconstruction. Report packs are generated from the records themselves.