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ERP implementation that goes live, and gets used

Backendz takes your ERP from decision to daily use: choosing the right system, configuring it to your processes, migrating your data, training your people and supporting them through go-live. Custom-built or off-the-shelf, we pick what fits.

Or see how we engage first — four shapes, no sales call required.

  • ERP selection
  • Requirements mapping
  • Process design
  • Configuration
  • Workflow setup
  • Roles & permissions
  • Data migration
  • Integrations
  • Report setup
  • User acceptance testing
  • Training
  • Phased rollout
  • Go-live support
  • Hypercare
  • Change management
  • Post-launch optimisation

We get the ERP live without the horror story

  • No more implementations that run a year over and twice the budget

  • Stop buying an ERP before anyone has mapped how the business works

  • Forget go-live day when nobody knows how to raise an order

  • Done with consultants who configure it and disappear

  • Skip a new system that staff quietly work around with spreadsheets

  • Say bye to data that arrives in the new ERP wrong or incomplete

Why build erp implementation with us?

Process before software

We map how your business really works before configuring anything, so the system fits from day one.

Custom or off-the-shelf, honestly

Because we build ERPs too, we can tell you when a packaged system fits and when it won't.

Phased, not big-bang

We roll out team by team or site by site, so problems stay small.

We stay through go-live

On-hand support during the first weeks, when adoption is won or lost.

We buildERP Implementation

How we engage

Four ways this usually starts

Most enquiries land in one of these. If yours does not, say so on the call — we would rather shape the engagement than sell you the nearest shape we have.

Most teams start here

You need to choose an ERP

  • Requirements and process mapping
  • Shortlist of systems, including a custom option, with costs
  • Clear recommendation and rollout plan
  • Typical timeline: 3–4 weeks

Best for: Businesses deciding which ERP to buy or build

You've chosen, now implement it

  • Configuration to your processes
  • Data migration and integrations
  • Training and go-live support

Best for: Businesses ready to roll out

Your implementation has stalled

  • Review of where it went wrong
  • Recovery plan with realistic dates
  • Hands-on delivery to get it live

Best for: Projects over time or over budget

It's live but nobody uses it properly

  • Adoption review with each team
  • Workflow and report fixes
  • Retraining and quick wins

Best for: ERPs that haven't delivered what was promised

Case studies

Ideas that became systems in production

Every card is a build we shipped and still support. Open one for the decisions behind it.

We serve the best in the industry

Scope

All of it, written down

What falls inside this service. Nothing here is an upsell discovered later.

What we deliver

  • Requirements
  • Process maps
  • Configuration
  • Workflows and approvals
  • Roles
  • Reports and dashboards
  • Integrations
  • Data migration
  • Training
  • Go-live support

How we de-risk it

  • Phased rollout
  • Test environment
  • User acceptance testing
  • Parallel running
  • Rollback plan

After go-live

  • Hypercare period
  • Adoption review
  • Optimisation
  • Ongoing support

Stack

  • Custom ERP on .NET and SQL Server
  • Xero
  • Sage
  • QuickBooks
  • Azure

How it works

The sequence matters more than the label. Skipping the first one is how projects in this area go wrong.

  1. We map your processes and requirements, then confirm the right system.

Planning session with notes on the wall
Testimonials

The people who have to live with what we build

Operations directors, CTOs and plant managers — the ones still using the system a year after the invoice cleared.

5.0
Operations manager holding a tablet in a bright logistics officeFreight operator · 14 depots
We wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Emma CollinsHead of Business Operations at Clearbrook Advisory
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
James CarterOperations Director at Northbridge Facilities
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
Sophie BennettCo-founder at Roamway Rentals

Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.

References available on request

We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
Daniel BrooksSite Operations Manager at Oakmere Construction
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Olivia ReedVenue Operations Director at Cedarhall Events
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Michael TurnerWarehouse Manager at Harbourline Logistics
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
William ParkerBid Manager at Westhaven Technical Services
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
Charlotte HayesChief Operating Officer at Elmbridge Services Group
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
Thomas MitchellManaging Director at Ridgewell Roofing & Cladding
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
Henry WilsonFinance Director at Ashford Distribution
The team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
Amelia FosterHead of Operations at Meadowcrest Care
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
George EvansManaging Director at Stonefield Fabrication
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Isabel MorganProduct Director at Brightpath Learning
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
Jack HarrisonTechnology Manager at Westbrook Retail
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
Grace PhillipsOperations Lead at Alderway Field Services
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
Oscar BennettIT Director at Brookvale Manufacturing
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Lily ThompsonCommercial Director at Willowbank Consulting
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Freddie ClarkeHead of Engineering at Redwood Energy Services
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
Alice CooperBusiness Systems Manager at Fairhaven Property Group
Operations manager holding a tablet in a bright logistics officeFreight operator · 14 depots
We wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Emma CollinsHead of Business Operations at Clearbrook Advisory
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
Sophie BennettCo-founder at Roamway Rentals
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Olivia ReedVenue Operations Director at Cedarhall Events
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
William ParkerBid Manager at Westhaven Technical Services
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
Thomas MitchellManaging Director at Ridgewell Roofing & Cladding
The team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
Amelia FosterHead of Operations at Meadowcrest Care
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Isabel MorganProduct Director at Brightpath Learning
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
Grace PhillipsOperations Lead at Alderway Field Services
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Lily ThompsonCommercial Director at Willowbank Consulting
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
Alice CooperBusiness Systems Manager at Fairhaven Property Group
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
James CarterOperations Director at Northbridge Facilities

Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.

References available on request

We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
Daniel BrooksSite Operations Manager at Oakmere Construction
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Michael TurnerWarehouse Manager at Harbourline Logistics
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
Charlotte HayesChief Operating Officer at Elmbridge Services Group
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
Henry WilsonFinance Director at Ashford Distribution
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
George EvansManaging Director at Stonefield Fabrication
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
Jack HarrisonTechnology Manager at Westbrook Retail
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
Oscar BennettIT Director at Brookvale Manufacturing
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Freddie ClarkeHead of Engineering at Redwood Energy Services

Why Backendz

5 yrs

In production

Ops CopilotTender Response DrafterPolicy & Contract AssistantPallet CountingConstruction Site PPE & Safety MonitoringCrowd Density MonitoringDigital Security PlannerVirtual EstimatorJoblogyPamacraftsRollBnBVenus AestheticsShiftTrackerFreight DispatchInvoice Reconciliation AIChilled TraceabilitySteel Quoting EngineFactory Floor AppFleet Driver App

We quote fixed and we hold it

2

Platforms run in-house

ERP selectionRequirements mappingProcess designConfigurationWorkflow setupRoles & permissionsData migrationIntegrations
Cloud Strategy & ArchitectureCloud MigrationCustom ERP DevelopmentInfrastructure ModernisationCloud EngineeringERP ImplementationCloudOpsERP IntegrationDevOpsSupport & Managed Cloud ServicesERP Customisation & ModulesCloud Cost OptimisationERP Data MigrationCloud Security & ComplianceAI & Edge InfrastructureERP Support & OptimisationSaaS Stack AuditCustom CRM DevelopmentCustom HR & Workforce ManagementCustom Job & Field Service ManagementCustom Client Portals & BookingSaaS Data Migration & ExitAI Proof of Concept & MVP
Report setupUser acceptance testingTrainingPhased rolloutGo-live supportHypercareChange managementPost-launch optimisation
AI Agent DevelopmentCustom AI Assistants & ChatbotsGenerative AIAI Workflow AutomationNatural language processingCustom Software DevelopmentComputer Vision DevelopmentWeb App DevelopmentMobile App DevelopmentAI Video Analytics for CCTVProduct DevelopmentMVP DevelopmentUX/UI DesignApplication ModernisationSoftware Testing & QAMachine Learning & Predictive AnalyticsERP & operationsAI Product DevelopmentData & cloudProduct & designAutomation & integrationsSupport & operations

45

Services, one team

An engineer at work on a production system

Senior engineers, not account managers

24/7 production support and monitoring

Bring us the part of the business that still runs on workarounds

FAQ

The things people ask before they commit.

Still have questions?

Ask it on the call. We would rather answer an awkward question early than discover it in month three.

Book a call
What is ERP implementation?

ERP implementation is the process of putting an ERP system into use: choosing the system, configuring it to the business's processes, migrating data, connecting other software, training staff and supporting them through go-live. It's usually the hardest and most important part of any ERP project.

How long does an ERP implementation take?

For small and mid-sized businesses, implementation typically takes 3 to 9 months depending on modules, sites and data. Phased rollouts deliver value sooner by putting the first modules into use early.

Why do ERP implementations fail?

The most common reasons are unclear requirements, configuring the system before understanding the business, poor data, too little training and trying to go live everywhere at once. Process mapping first and phased rollouts address most of them.

Should we buy an ERP or build a custom one?

Buy when your processes are standard and a packaged ERP fits with little customisation. Build when your processes are distinctive, when you'd only use part of a large ERP, or when licence costs outweigh the cost of a custom system.

What is ERP hypercare?

Hypercare is the period straight after go-live when the implementation team provides extra, fast support while users settle in. It catches issues early and protects adoption in the critical first weeks.

Can you take over an ERP implementation that's gone wrong?

Yes. We review what's been done, find where it went off track and agree a realistic plan to get it live, reusing as much of the existing work as makes sense.