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CloudOps that shows you problems before your customers do

Backendz improves how your cloud is operated: observability across every service, alerts that mean something, runbooks for every incident and reliability targets you can measure. Built for your team to own, not to depend on us.

Or see how we engage first — four shapes, no sales call required.

  • Observability
  • Centralised logging
  • Metrics & dashboards
  • Distributed tracing
  • Uptime monitoring
  • Alert tuning
  • On-call setup
  • Runbooks
  • Incident response
  • Post-incident reviews
  • Service-level objectives
  • Capacity planning
  • Backup testing
  • Disaster recovery drills
  • Patch automation
  • Operational reporting

We turn firefighting into routine operations

  • No more hearing about outages from a customer's email

  • Stop scrolling through logs on five different servers to find one error

  • Forget alerts so noisy that everyone has muted them

  • Done with incidents that only one engineer knows how to fix

  • Skip assuming the backups work because nobody has tested a restore

  • Say bye to the same outage happening for the third time

Why build cloudops with us?

We operate our own platforms

We monitor production platforms, GPU servers and remote sites, so we know which signals matter.

Fewer, better alerts

Every alert is tied to user impact and has a runbook, or it's removed.

Your team owns it after

Dashboards, runbooks and on-call processes handed over and trained, not locked in a supplier's tools.

Measured reliability

We set service-level targets so reliability becomes a number you track, not a feeling.

We buildCloudOps

How we engage

Four ways this usually starts

Most enquiries land in one of these. If yours does not, say so on the call — we would rather shape the engagement than sell you the nearest shape we have.

Most teams start here

You can't see what's happening

  • Logs, metrics and uptime checks in one place
  • Dashboards for each service and the business view
  • Alerts tuned to real user impact

Best for: teams finding out about problems too late

Incidents are chaotic

  • Incident process with roles and escalation
  • Runbooks for the most common failures
  • Post-incident reviews that stop repeats

Best for: teams with recurring or messy outages

You need to prove reliability

  • Service-level objectives agreed with the business
  • Reporting for clients, boards or auditors
  • Tested backup and disaster recovery

Best for: SaaS products and enterprise suppliers

Your team needs a reset

  • Review of how operations work today
  • Automation of routine tasks and patching
  • Training so your team can run it confidently

Best for: small teams stretched across too many systems

Case studies

Ideas that became systems in production

Every card is a build we shipped and still support. Open one for the decisions behind it.

We serve the best in the industry

Scope

All of it, written down

What falls inside this service. Nothing here is an upsell discovered later.

What we set up

  • logging
  • metrics
  • tracing
  • uptime checks
  • dashboards
  • alerting
  • on-call rotas

What we put in writing

  • runbooks
  • incident process
  • escalation paths
  • service-level objectives
  • disaster recovery plan

What we test

  • backup restores
  • failover
  • alert routes
  • recovery times

Stack

  • Azure Monitor
  • Application Insights
  • Amazon CloudWatch
  • Grafana
  • Prometheus
  • Netdata
  • Sentry
  • UptimeRobot
  • PagerDuty
  • OpenTelemetry

How it works

The sequence matters more than the label. Skipping the first one is how projects in this area go wrong.

  1. We look at your services, past incidents, current monitoring and how the team responds today.

Planning session with notes on the wall
Testimonials

The people who have to live with what we build

Operations directors, CTOs and plant managers — the ones still using the system a year after the invoice cleared.

5.0
Operations manager holding a tablet in a bright logistics officeFreight operator · 14 depots
We wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Emma CollinsHead of Business Operations at Clearbrook Advisory
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
James CarterOperations Director at Northbridge Facilities
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
Sophie BennettCo-founder at Roamway Rentals

Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.

References available on request

We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
Daniel BrooksSite Operations Manager at Oakmere Construction
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Olivia ReedVenue Operations Director at Cedarhall Events
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Michael TurnerWarehouse Manager at Harbourline Logistics
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
William ParkerBid Manager at Westhaven Technical Services
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
Charlotte HayesChief Operating Officer at Elmbridge Services Group
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
Thomas MitchellManaging Director at Ridgewell Roofing & Cladding
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
Henry WilsonFinance Director at Ashford Distribution
The team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
Amelia FosterHead of Operations at Meadowcrest Care
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
George EvansManaging Director at Stonefield Fabrication
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Isabel MorganProduct Director at Brightpath Learning
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
Jack HarrisonTechnology Manager at Westbrook Retail
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
Grace PhillipsOperations Lead at Alderway Field Services
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
Oscar BennettIT Director at Brookvale Manufacturing
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Lily ThompsonCommercial Director at Willowbank Consulting
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Freddie ClarkeHead of Engineering at Redwood Energy Services
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
Alice CooperBusiness Systems Manager at Fairhaven Property Group
Operations manager holding a tablet in a bright logistics officeFreight operator · 14 depots
We wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Emma CollinsHead of Business Operations at Clearbrook Advisory
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
Sophie BennettCo-founder at Roamway Rentals
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Olivia ReedVenue Operations Director at Cedarhall Events
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
William ParkerBid Manager at Westhaven Technical Services
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
Thomas MitchellManaging Director at Ridgewell Roofing & Cladding
The team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
Amelia FosterHead of Operations at Meadowcrest Care
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Isabel MorganProduct Director at Brightpath Learning
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
Grace PhillipsOperations Lead at Alderway Field Services
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Lily ThompsonCommercial Director at Willowbank Consulting
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
Alice CooperBusiness Systems Manager at Fairhaven Property Group
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
James CarterOperations Director at Northbridge Facilities

Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.

References available on request

We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
Daniel BrooksSite Operations Manager at Oakmere Construction
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Michael TurnerWarehouse Manager at Harbourline Logistics
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
Charlotte HayesChief Operating Officer at Elmbridge Services Group
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
Henry WilsonFinance Director at Ashford Distribution
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
George EvansManaging Director at Stonefield Fabrication
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
Jack HarrisonTechnology Manager at Westbrook Retail
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
Oscar BennettIT Director at Brookvale Manufacturing
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Freddie ClarkeHead of Engineering at Redwood Energy Services

Why Backendz

5 yrs

In production

Ops CopilotTender Response DrafterPolicy & Contract AssistantPallet CountingConstruction Site PPE & Safety MonitoringCrowd Density MonitoringDigital Security PlannerVirtual EstimatorJoblogyPamacraftsRollBnBVenus AestheticsShiftTrackerFreight DispatchInvoice Reconciliation AIChilled TraceabilitySteel Quoting EngineFactory Floor AppFleet Driver App

We quote fixed and we hold it

2

Platforms run in-house

ObservabilityCentralised loggingMetrics & dashboardsDistributed tracingUptime monitoringAlert tuningOn-call setupRunbooks
Cloud Strategy & ArchitectureCloud MigrationCustom ERP DevelopmentInfrastructure ModernisationCloud EngineeringERP ImplementationCloudOpsERP IntegrationDevOpsSupport & Managed Cloud ServicesERP Customisation & ModulesCloud Cost OptimisationERP Data MigrationCloud Security & ComplianceAI & Edge InfrastructureERP Support & OptimisationSaaS Stack AuditCustom CRM DevelopmentCustom HR & Workforce ManagementCustom Job & Field Service ManagementCustom Client Portals & BookingSaaS Data Migration & ExitAI Proof of Concept & MVP
Incident responsePost-incident reviewsService-level objectivesCapacity planningBackup testingDisaster recovery drillsPatch automationOperational reporting
AI Agent DevelopmentCustom AI Assistants & ChatbotsGenerative AIAI Workflow AutomationNatural language processingCustom Software DevelopmentComputer Vision DevelopmentWeb App DevelopmentMobile App DevelopmentAI Video Analytics for CCTVProduct DevelopmentMVP DevelopmentUX/UI DesignApplication ModernisationSoftware Testing & QAMachine Learning & Predictive AnalyticsERP & operationsAI Product DevelopmentData & cloudProduct & designAutomation & integrationsSupport & operations

45

Services, one team

An engineer at work on a production system

Senior engineers, not account managers

24/7 production support and monitoring

Bring us the part of the business that still runs on workarounds

FAQ

The things people ask before they commit.

Still have questions?

Ask it on the call. We would rather answer an awkward question early than discover it in month three.

Book a call
What is CloudOps?

CloudOps, short for cloud operations, is the practice of keeping cloud systems running reliably: monitoring, alerting, incident response, backups, patching and capacity planning. Good CloudOps means problems are spotted and fixed before users are affected.

What is the difference between CloudOps and managed cloud services?

A CloudOps engagement improves how your cloud is operated and hands that capability to your team. Managed cloud services means a provider runs and supports your cloud for you on an ongoing basis. Some businesses do the first, then choose the second.

What is observability?

Observability is being able to understand what's happening inside your systems from the data they produce: logs, metrics and traces. With good observability, a team can find the cause of a problem quickly instead of guessing.

What are service-level objectives?

Service-level objectives (SLOs) are measurable reliability targets, such as 99.9% of requests succeeding each month. They make reliability something the business can track, and help decide when to prioritise stability over new features.

How do you reduce alert fatigue?

We tie every alert to real user impact, remove duplicates and noise, group related alerts and attach a runbook to each. The result is fewer alerts that people actually act on.

How long does a CloudOps engagement take?

Setting up observability and alerting typically takes 2 to 4 weeks. Incident processes, runbooks and service-level objectives are usually added over the following weeks. [CONFIRM]