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Managed cloud services, so your team can stop being on call

Backendz runs and supports your cloud, servers and applications on a fixed monthly plan: monitoring around the clock, patching, backups, fixes and steady improvements. One team that knows your systems, ready when something breaks.

Or see how we engage first — four shapes, no sales call required.

  • 24/7 monitoring
  • Incident response
  • Patching & updates
  • Backup management
  • Restore testing
  • SSL & domain management
  • Security updates
  • Performance tuning
  • Application support
  • Bug fixes
  • Small enhancements
  • Database maintenance
  • Capacity management
  • Monthly reporting
  • Service levels
  • Named support team

We keep it running while you run the business

  • No more being the person who gets the call when the site goes down

  • Stop paying a freelancer who takes three days to reply

  • Forget updates nobody has applied in months

  • Done with backups you hope will restore

  • Skip explaining your system to a new support company every year

  • Say bye to surprise invoices for every small fix

Why build support & managed cloud services with us?

Around-the-clock coverage

Our team works across UK and South Asian time zones, so someone is watching while the UK sleeps. [CONFIRM: hours and coverage you will commit to]

We support what we didn't build, too

We take over systems from other suppliers, learn them properly and document them.

Fixed monthly cost

One plan covering monitoring, maintenance and an agreed amount of fixes and improvements.

A named team

The same engineers look after your systems month after month.

We buildSupport & Managed Cloud Services

How we engage

Four ways this usually starts

Most enquiries land in one of these. If yours does not, say so on the call — we would rather shape the engagement than sell you the nearest shape we have.

Most teams start here

You need someone to keep it running

  • Monitoring, patching and backups under one plan
  • Agreed response times for incidents
  • Monthly health and activity report

Best for: businesses without in-house cloud or server staff

Your supplier has gone quiet

  • Handover from your current or previous supplier
  • System review, documentation and quick fixes
  • Ongoing support from day one

Best for: businesses stuck with an unresponsive provider

Your application needs ongoing care

  • Bug fixes and small enhancements each month
  • Dependency and security updates
  • Performance and database tuning

Best for: live apps that need steady attention

You need cover for your own team

  • Out-of-hours monitoring and first response
  • Escalation to your engineers when needed
  • Shared runbooks and tools

Best for: in-house teams who can't staff nights and weekends

Case studies

Ideas that became systems in production

Every card is a build we shipped and still support. Open one for the decisions behind it.

We serve the best in the industry

Scope

All of it, written down

What falls inside this service. Nothing here is an upsell discovered later.

What we manage

  • cloud environments on Azure and AWS
  • VPS and dedicated servers
  • Windows and Linux servers
  • databases
  • web and mobile applications
  • domains, DNS and SSL

What's included

  • monitoring
  • incident response
  • patching
  • backups and restore tests
  • security updates
  • monthly reporting

Optional extras

  • bug fixes and enhancements
  • cost reviews
  • out-of-hours cover
  • on-site device support via remote access

Stack

  • Azure
  • AWS
  • Contabo
  • Windows Server
  • Ubuntu
  • SQL Server
  • PostgreSQL
  • IIS
  • Docker
  • Cloudflare
  • Tailscale
  • Netdata
  • win-acme
  • Let's Encrypt

How it works

The sequence matters more than the label. Skipping the first one is how projects in this area go wrong.

  1. We review your systems, access, backups and current support arrangements.

Planning session with notes on the wall
Testimonials

The people who have to live with what we build

Operations directors, CTOs and plant managers — the ones still using the system a year after the invoice cleared.

5.0
Operations manager holding a tablet in a bright logistics officeFreight operator · 14 depots
We wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Emma CollinsHead of Business Operations at Clearbrook Advisory
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
James CarterOperations Director at Northbridge Facilities
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
Sophie BennettCo-founder at Roamway Rentals

Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.

References available on request

We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
Daniel BrooksSite Operations Manager at Oakmere Construction
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Olivia ReedVenue Operations Director at Cedarhall Events
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Michael TurnerWarehouse Manager at Harbourline Logistics
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
William ParkerBid Manager at Westhaven Technical Services
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
Charlotte HayesChief Operating Officer at Elmbridge Services Group
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
Thomas MitchellManaging Director at Ridgewell Roofing & Cladding
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
Henry WilsonFinance Director at Ashford Distribution
The team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
Amelia FosterHead of Operations at Meadowcrest Care
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
George EvansManaging Director at Stonefield Fabrication
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Isabel MorganProduct Director at Brightpath Learning
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
Jack HarrisonTechnology Manager at Westbrook Retail
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
Grace PhillipsOperations Lead at Alderway Field Services
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
Oscar BennettIT Director at Brookvale Manufacturing
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Lily ThompsonCommercial Director at Willowbank Consulting
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Freddie ClarkeHead of Engineering at Redwood Energy Services
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
Alice CooperBusiness Systems Manager at Fairhaven Property Group
Operations manager holding a tablet in a bright logistics officeFreight operator · 14 depots
We wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Emma CollinsHead of Business Operations at Clearbrook Advisory
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
Sophie BennettCo-founder at Roamway Rentals
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Olivia ReedVenue Operations Director at Cedarhall Events
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
William ParkerBid Manager at Westhaven Technical Services
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
Thomas MitchellManaging Director at Ridgewell Roofing & Cladding
The team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
Amelia FosterHead of Operations at Meadowcrest Care
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Isabel MorganProduct Director at Brightpath Learning
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
Grace PhillipsOperations Lead at Alderway Field Services
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Lily ThompsonCommercial Director at Willowbank Consulting
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
Alice CooperBusiness Systems Manager at Fairhaven Property Group
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
James CarterOperations Director at Northbridge Facilities

Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.

References available on request

We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
Daniel BrooksSite Operations Manager at Oakmere Construction
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Michael TurnerWarehouse Manager at Harbourline Logistics
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
Charlotte HayesChief Operating Officer at Elmbridge Services Group
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
Henry WilsonFinance Director at Ashford Distribution
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
George EvansManaging Director at Stonefield Fabrication
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
Jack HarrisonTechnology Manager at Westbrook Retail
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
Oscar BennettIT Director at Brookvale Manufacturing
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Freddie ClarkeHead of Engineering at Redwood Energy Services

Why Backendz

5 yrs

In production

Ops CopilotTender Response DrafterPolicy & Contract AssistantPallet CountingConstruction Site PPE & Safety MonitoringCrowd Density MonitoringDigital Security PlannerVirtual EstimatorJoblogyPamacraftsRollBnBVenus AestheticsShiftTrackerFreight DispatchInvoice Reconciliation AIChilled TraceabilitySteel Quoting EngineFactory Floor AppFleet Driver App

We quote fixed and we hold it

2

Platforms run in-house

24/7 monitoringIncident responsePatching & updatesBackup managementRestore testingSSL & domain managementSecurity updatesPerformance tuning
Cloud Strategy & ArchitectureCloud MigrationCustom ERP DevelopmentInfrastructure ModernisationCloud EngineeringERP ImplementationCloudOpsERP IntegrationDevOpsSupport & Managed Cloud ServicesERP Customisation & ModulesCloud Cost OptimisationERP Data MigrationCloud Security & ComplianceAI & Edge InfrastructureERP Support & OptimisationSaaS Stack AuditCustom CRM DevelopmentCustom HR & Workforce ManagementCustom Job & Field Service ManagementCustom Client Portals & BookingSaaS Data Migration & ExitAI Proof of Concept & MVP
Application supportBug fixesSmall enhancementsDatabase maintenanceCapacity managementMonthly reportingService levelsNamed support team
AI Agent DevelopmentCustom AI Assistants & ChatbotsGenerative AIAI Workflow AutomationNatural language processingCustom Software DevelopmentComputer Vision DevelopmentWeb App DevelopmentMobile App DevelopmentAI Video Analytics for CCTVProduct DevelopmentMVP DevelopmentUX/UI DesignApplication ModernisationSoftware Testing & QAMachine Learning & Predictive AnalyticsERP & operationsAI Product DevelopmentData & cloudProduct & designAutomation & integrationsSupport & operations

45

Services, one team

An engineer at work on a production system

Senior engineers, not account managers

24/7 production support and monitoring

Bring us the part of the business that still runs on workarounds

FAQ

The things people ask before they commit.

Still have questions?

Ask it on the call. We would rather answer an awkward question early than discover it in month three.

Book a call
What are managed cloud services?

Managed cloud services means a provider runs and supports your cloud environment for you: monitoring, patching, backups, security updates and incident response, usually for a fixed monthly fee. Your team gets reliable systems without needing in-house cloud specialists.

What does a managed cloud service include?

Typically 24/7 monitoring, incident response within agreed times, operating system and software updates, backup management and restore testing, security updates and monthly reporting. Many plans also include a set amount of fixes and small improvements.

Can you take over support from another supplier?

Yes. Backendz regularly takes over systems built by others. We review the setup, document it, fix urgent risks and then provide ongoing support, with a handover plan to avoid any gap in cover.

Do you offer 24/7 support?

Backendz offers round-the-clock monitoring with agreed response times for critical incidents. Coverage levels and response times are set out in each support plan. [CONFIRM exact commitment]

How much do managed cloud services cost?

Cost depends on the number of systems, their complexity and the response times you need. Backendz offers fixed monthly plans so costs are predictable. [Optional: "plans from £X per month"]

What is the difference between managed cloud and CloudOps?

Managed cloud services is an ongoing arrangement where Backendz runs your cloud for you. A CloudOps engagement is a project that improves your monitoring, incident response and reliability, then hands it to your own team.