We run our own systems this way
ShiftTracker is ours, in production, with real users. The monitoring and on-call practice we sell is the one we depend on ourselves.
Somebody on the end of the phone who knows the system
Monitoring, on-call, patching and the ongoing changes that keep software useful — for systems we built and for systems we inherited. We operate our own platforms in production, so this is the same discipline we apply to ourselves.
Or see how we engage first — four shapes, no sales call required.
- 24/7 monitoring
- On-call rota
- Incident response
- SLAs
- Patching & upgrades
- Security updates
- Backup verification
- Disaster recovery drills
- Performance tuning
- Capacity planning
- Cost monitoring
- Runbooks
- Post-incident reviews
- Change management
- Handover documentation
- Legacy takeover
We remove the risk of a system nobody is watching
No more outages your customers report before you notice
Forget dependencies three major versions out of date
Stop relying on one person who knows how it works
Skip the backup nobody has ever restored from
Done with the same incident happening a fourth time
Say bye to a supplier who stopped answering the phone
24/7
cover available, with a named escalation pathBackendz
2
platforms we run ourselves, under the same disciplineBackendz
Every
incident gets a written review and a fix, not a restartour rule
Why choose Backendz for Support & operations?
Fix the cause, not the symptom
Every incident gets a written review and a change that stops it recurring. Restarting the service is a mitigation, not a resolution.
We take on other people's code
Inherited systems with no documentation and an absent author are normal work for us. We start with an audit and tell you what we find, including the bad news.
No lock-in on the way out
Runbooks, access and documentation stay current and stay yours. If you bring it in-house, you get a working handover rather than a dependency.
We build Support & operations
Four ways this usually starts
Most enquiries land in one of these. If yours does not, say so on the call — we would rather shape the engagement than sell you the nearest shape we have.
You want to know somebody is watching
Monitoring, alerting and a response commitment on a system that currently has none.
- Uptime, error and performance monitoring
- Alert routing with a named escalation path
- Agreed response times in business hours or 24/7
- Monthly report on incidents and trends
Best for: Production systems where nobody is formally on call.
You need the system kept current
Patching, dependency upgrades and the small changes that stop a codebase becoming unmaintainable.
- Security patching on an agreed cadence
- Dependency and framework upgrades
- Backup verification and recovery drills
- Capacity and cost review each quarter
Best for: Stable systems that must not quietly rot.
You inherited something and nobody knows it
A system that runs the business, built by someone who has gone. We take it on deliberately rather than discovering it during an incident.
- Code, infrastructure and data audit
- Access, credentials and domains brought under control
- Documentation and runbooks written from scratch
- Risk register with a remediation sequence
Best for: Departed developers, acquired systems, dormant suppliers.
You need ongoing change, not just uptime
A standing capacity for the changes the business keeps asking for, on top of keeping the lights on.
- A monthly allocation of development time
- Prioritised with you each month
- Same team that runs the system
- Pause or stop monthly
Best for: Live systems with a steady stream of requests.
Ideas that became systems in production
Every card is a build we shipped and still support. Open one for the decisions behind it.
We serve the best in the industry
All of it, written down
What falls inside this service. Nothing here is an upsell discovered later.
Watching
- Uptime and synthetic checks
- Error tracking and alerting
- Performance and latency monitoring
- Log aggregation and search
- Infrastructure and cost monitoring
- Business-level metric alarms
Responding
- On-call rota and escalation
- Agreed response and resolution targets
- Incident communication to your stakeholders
- Written post-incident reviews
- Preventative fixes tracked to completion
- Status reporting your team can share
Maintaining
- Security patching and CVE response
- Dependency and framework upgrades
- Backup verification and restore drills
- Disaster recovery testing
- Performance tuning and capacity planning
- Documentation kept current
Stack
- Grafana, Prometheus, Application Insights
- Sentry and structured logging
- PagerDuty and Opsgenie
- Terraform and Bicep
- AWS, Azure and on-premises
- Your ticketing system, not ours
How it works?
The sequence matters more than the label. Skipping the first one is how projects in this area go wrong.
Code, infrastructure, access, backups and dependencies, with a written risk register. We would rather find the problems now than during an incident.
From the people who use it daily
Operations directors, CTOs and plant managers — the ones still using the system a year after the invoice cleared.
Freight operator · 14 depotsFreight operator · 14 depotsWe wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
The team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.
References available on request
We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Why Backendz
5 yrs
In production
Ops CopilotTender Response DrafterPolicy & Contract AssistantPallet CountingConstruction Site PPE & Safety MonitoringCrowd Density MonitoringDigital Security PlannerVirtual EstimatorJoblogyPamacraftsRollBnBVenus AestheticsShiftTrackerFreight DispatchInvoice Reconciliation AIChilled TraceabilitySteel Quoting EngineFactory Floor AppFleet Driver App
We quote fixed and we hold it
2
Platforms run in-house
24/7 monitoringOn-call rotaIncident responseSLAsPatching & upgradesSecurity updatesBackup verificationDisaster recovery drills
Cloud Strategy & ArchitectureCloud MigrationCustom ERP DevelopmentInfrastructure ModernisationCloud EngineeringERP ImplementationCloudOpsERP IntegrationDevOpsSupport & Managed Cloud ServicesERP Customisation & ModulesCloud Cost OptimisationERP Data MigrationCloud Security & ComplianceAI & Edge InfrastructureERP Support & OptimisationSaaS Stack AuditCustom CRM DevelopmentCustom HR & Workforce ManagementCustom Job & Field Service ManagementCustom Client Portals & BookingSaaS Data Migration & ExitAI Proof of Concept & MVP
Performance tuningCapacity planningCost monitoringRunbooksPost-incident reviewsChange managementHandover documentationLegacy takeover
AI Agent DevelopmentCustom AI Assistants & ChatbotsGenerative AIAI Workflow AutomationNatural language processingCustom Software DevelopmentComputer Vision DevelopmentWeb App DevelopmentMobile App DevelopmentAI Video Analytics for CCTVProduct DevelopmentMVP DevelopmentUX/UI DesignApplication ModernisationSoftware Testing & QAMachine Learning & Predictive AnalyticsERP & operationsAI Product DevelopmentData & cloudProduct & designAutomation & integrationsSupport & operations
45
Services, one team
Senior engineers, not account managers
24/7 production support and monitoring
Still running on workarounds?
FAQ
The things people ask before they commit.
Still have questions?
Ask it on the call. We would rather answer an awkward question early than discover it in month three.
Book a callWill you support a system you did not build?
Yes, and a good share of our support work is exactly that. We start with an audit — code, infrastructure, access, backups — and give you a written risk register before we commit to a response target, because promising a resolution time on a system we have not read would be dishonest.
What does 24/7 actually mean?
A named rota, an alerting path that reaches a person, and an agreed response time by severity. We agree what counts as severity one with you up front, because that definition is where most support relationships go wrong.
Is support a fixed monthly cost?
Yes. Monitoring, response and an agreed allocation of maintenance time are one monthly figure. Larger pieces of work are quoted separately so you are never surprised by a support invoice.
Can we bring it back in-house later?
Yes, and we write the documentation on that assumption. Runbooks, architecture notes and access stay current and stay yours, so a handover is a session rather than a project.
What happens after an incident?
A written review: what happened, why, what we did, and the change that prevents it recurring — tracked to completion like any other work. If the same thing happens twice, the first review was not good enough.
Do you take over hosting, or work in our accounts?
Your accounts, always. We operate what you own. It keeps your billing, your data residency and your exit path entirely in your hands.