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Automate the admin that still runs on copy and paste

Backendz builds AI workflow automation that reads documents and emails, pulls out the data, checks it against your rules and moves it into the right system. People only review what the AI isn't sure about.

Or see how we engage first — four shapes, no sales call required.

  • Intelligent document processing
  • Invoice processing
  • Purchase order matching
  • Timesheet checks
  • Job sheet capture
  • Form extraction
  • Email triage
  • Inbox routing
  • Data validation
  • Exception queues
  • ERP integration
  • Accounts integration
  • CRM updates
  • Automated reporting
  • OCR for scans
  • Audit trails
  • No more typing invoices into the accounts system line by line

  • Stop checking timesheets against rotas by hand before payroll

  • Forget job sheets that arrive as photos and sit in an inbox

  • Done with the shared inbox sorted by whoever gets to it first

  • Skip finding expired certificates only when someone asks for them

  • Say bye to automation that breaks when a supplier changes their layout

Why build ai workflow automation with us?

We build the systems it feeds

Operations software is our core work, so integration with your accounts, ERP or job system is part of the job, not a separate project.

Built for the messy documents

We test on your awkward examples, such as scans, photos and handwriting, not just the clean ones.

Confidence, not guesswork

Anything the AI is unsure about goes to a review queue with its reasoning shown.

Parallel run before switch-over

The automation runs alongside your current process until the results match.

We buildAI Workflow Automation

How we engage

Four ways this usually starts

Most enquiries land in one of these. If yours does not, say so on the call — we would rather shape the engagement than sell you the nearest shape we have.

Most teams start here

One document type is eating hours

  • One document type, such as invoices or job sheets
  • Extraction, validation and posting to your system
  • Review queue for low-confidence items

Best for: Finance and operations teams with a clear bottleneck

Your inbox is the workflow

  • Incoming emails read, sorted and tagged
  • Jobs, tickets or records created automatically
  • Urgent items flagged to the right person

Best for: Service and admin teams running from a shared inbox

Data moves between systems by hand

  • Validated data moved between accounts, ERP, CRM and job systems
  • Custom connectors for systems without APIs
  • Full log of every record created or changed

Best for: Businesses running several disconnected systems

Reporting takes a day every week

  • Data pulled from several sources automatically
  • Reports built and sent on schedule
  • Exceptions highlighted, not buried

Best for: Managers who assemble the same report every week

Case studies

Ideas that became systems in production

Every card is a build we shipped and still support. Open one for the decisions behind it.

We serve the best in the industry

Scope

All of it, written down

What falls inside this service. Nothing here is an upsell discovered later.

Documents we handle

  • Invoices
  • Purchase orders
  • Receipts
  • Timesheets
  • Job sheets
  • Inspection reports
  • Contracts
  • Application forms
  • Certificates

Getting data in

  • Email
  • Scanned and photographed documents
  • PDFs
  • Uploads
  • System exports

Keeping it honest

  • Validation rules
  • Confidence thresholds
  • Review queues
  • Parallel runs
  • Audit trails
  • Personal data controls

Stack

  • Azure AI Document Intelligence
  • Tesseract OCR
  • Claude and OpenAI models
  • Python
  • .NET
  • Hangfire
  • PostgreSQL
  • SQL Server
  • REST APIs and webhooks
  • Docker
  • Azure

How it works

  1. We document the workflow, its volumes and exactly where time is lost.

Planning session with notes on the wall
Testimonials

The people who have to live with what we build

Operations directors, CTOs and plant managers — the ones still using the system a year after the invoice cleared.

5.0
Operations manager holding a tablet in a bright logistics officeFreight operator · 14 depots
We wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Emma CollinsHead of Business Operations at Clearbrook Advisory
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
James CarterOperations Director at Northbridge Facilities
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
Sophie BennettCo-founder at Roamway Rentals

Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.

References available on request

We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
Daniel BrooksSite Operations Manager at Oakmere Construction
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Olivia ReedVenue Operations Director at Cedarhall Events
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Michael TurnerWarehouse Manager at Harbourline Logistics
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
William ParkerBid Manager at Westhaven Technical Services
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
Charlotte HayesChief Operating Officer at Elmbridge Services Group
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
Thomas MitchellManaging Director at Ridgewell Roofing & Cladding
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
Henry WilsonFinance Director at Ashford Distribution
The team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
Amelia FosterHead of Operations at Meadowcrest Care
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
George EvansManaging Director at Stonefield Fabrication
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Isabel MorganProduct Director at Brightpath Learning
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
Jack HarrisonTechnology Manager at Westbrook Retail
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
Grace PhillipsOperations Lead at Alderway Field Services
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
Oscar BennettIT Director at Brookvale Manufacturing
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Lily ThompsonCommercial Director at Willowbank Consulting
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Freddie ClarkeHead of Engineering at Redwood Energy Services
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
Alice CooperBusiness Systems Manager at Fairhaven Property Group
Operations manager holding a tablet in a bright logistics officeFreight operator · 14 depots
We wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Emma CollinsHead of Business Operations at Clearbrook Advisory
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
Sophie BennettCo-founder at Roamway Rentals
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Olivia ReedVenue Operations Director at Cedarhall Events
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
William ParkerBid Manager at Westhaven Technical Services
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
Thomas MitchellManaging Director at Ridgewell Roofing & Cladding
The team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
Amelia FosterHead of Operations at Meadowcrest Care
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Isabel MorganProduct Director at Brightpath Learning
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
Grace PhillipsOperations Lead at Alderway Field Services
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Lily ThompsonCommercial Director at Willowbank Consulting
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
Alice CooperBusiness Systems Manager at Fairhaven Property Group
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
James CarterOperations Director at Northbridge Facilities

Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.

References available on request

We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
Daniel BrooksSite Operations Manager at Oakmere Construction
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Michael TurnerWarehouse Manager at Harbourline Logistics
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
Charlotte HayesChief Operating Officer at Elmbridge Services Group
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
Henry WilsonFinance Director at Ashford Distribution
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
George EvansManaging Director at Stonefield Fabrication
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
Jack HarrisonTechnology Manager at Westbrook Retail
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
Oscar BennettIT Director at Brookvale Manufacturing
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Freddie ClarkeHead of Engineering at Redwood Energy Services

Why Backendz

5 yrs

In production

Ops CopilotTender Response DrafterPolicy & Contract AssistantPallet CountingConstruction Site PPE & Safety MonitoringCrowd Density MonitoringDigital Security PlannerVirtual EstimatorJoblogyPamacraftsRollBnBVenus AestheticsShiftTrackerFreight DispatchInvoice Reconciliation AIChilled TraceabilitySteel Quoting EngineFactory Floor AppFleet Driver App

We quote fixed and we hold it

2

Platforms run in-house

Intelligent document processingInvoice processingPurchase order matchingTimesheet checksJob sheet captureForm extractionEmail triageInbox routing
Cloud Strategy & ArchitectureCloud MigrationCustom ERP DevelopmentInfrastructure ModernisationCloud EngineeringERP ImplementationCloudOpsERP IntegrationDevOpsSupport & Managed Cloud ServicesERP Customisation & ModulesCloud Cost OptimisationERP Data MigrationCloud Security & ComplianceAI & Edge InfrastructureERP Support & OptimisationSaaS Stack AuditCustom CRM DevelopmentCustom HR & Workforce ManagementCustom Job & Field Service ManagementCustom Client Portals & BookingSaaS Data Migration & ExitAI Proof of Concept & MVP
Data validationException queuesERP integrationAccounts integrationCRM updatesAutomated reportingOCR for scansAudit trails
AI Agent DevelopmentCustom AI Assistants & ChatbotsGenerative AIAI Workflow AutomationNatural language processingCustom Software DevelopmentComputer Vision DevelopmentWeb App DevelopmentMobile App DevelopmentAI Video Analytics for CCTVProduct DevelopmentMVP DevelopmentUX/UI DesignApplication ModernisationSoftware Testing & QAMachine Learning & Predictive AnalyticsERP & operationsAI Product DevelopmentData & cloudProduct & designAutomation & integrationsSupport & operations

45

Services, one team

An engineer at work on a production system

Senior engineers, not account managers

24/7 production support and monitoring

Bring us the part of the business that still runs on workarounds

FAQ

The things people ask before they commit.

Still have questions?

Ask it on the call. We would rather answer an awkward question early than discover it in month three.

Book a call
What is AI workflow automation?

AI workflow automation uses AI at the steps that used to need a person: reading documents, understanding emails and extracting data. The workflow then validates that data and moves it into your systems. Unlike older automation, it copes with documents and messages that all look different.

What processes can be automated with AI?

The best candidates are high-volume tasks that involve reading documents or messages and entering data into systems: invoice processing, timesheets, job sheets, inspection reports, email sorting and compliance document checks. Tasks that need judgement every time are better kept with people, with AI preparing the work.

What is intelligent document processing?

Intelligent document processing (IDP) uses AI to read documents such as invoices, forms and contracts, understand their content and extract the data you need. Unlike older template-based tools, it handles different layouts, scans and photos without being set up for each format.

How accurate is AI document processing?

It depends on the document type and quality. Backendz measures accuracy on your own documents during testing and sets confidence thresholds, so anything the AI is unsure about goes to a person for review instead of being processed automatically.

Will AI automation work with our existing systems?

Yes. AI workflow automation connects to accounts, ERP, CRM and job management systems through their APIs or databases. Where a system has no API, Backendz builds a custom connector.

What is the difference between AI automation and RPA?

Robotic process automation (RPA) copies fixed clicks and keystrokes, so it breaks when a screen or document layout changes. AI automation understands the content itself, so it copes with varied documents and messages. The two can work together.

How quickly will we see results?

Most focused automation projects go live within 6 to 10 weeks, including a parallel run alongside your current process. Time savings start from the day it goes live.