We find them before we build
A short audit of where time actually goes usually surfaces more candidates than anyone expected, ranked by hours saved against effort. You choose what is worth doing.
Making the systems you already pay for talk to each other
The work between systems — orders arriving by email, stock levels rekeyed into a portal, a finance export someone runs every Friday. It is rarely one big problem; it is thirty small ones, each costing an hour a week and none of them anybody's job to fix.
Or see how we engage first — four shapes, no sales call required.
- System integration
- API development
- Webhooks
- Message queues
- ETL & file transfer
- EDI
- Robotic process automation
- Approval workflows
- Document generation
- Email & form ingestion
- Scheduled jobs
- Error handling & retries
- Zapier & Make
- Power Automate
- n8n
- Audit logging
No more exports somebody runs by hand every Friday
Forget orders retyped from an email into the system
Stop chasing approvals through a chain of forwards
Skip the integration that fails quietly and tells nobody
Done with reports assembled from four exports and a macro
Say bye to a process that only one person knows how to run
1 hr/wk
is roughly a week of someone's year, per taskarithmetic
30+
small manual steps in a typical back officeindustry context
100%
of integrations we build report their own failuresour rule
Why build automation & integrations with us?
Failure handling is the feature
Retries, dead-letter queues, idempotency and an alert to a named person. An integration that fails loudly is worth several that fail quietly.
Low-code where it fits, code where it does not
Power Automate and Make are excellent for simple, low-volume flows and terrible for anything with real error handling. We tell you which side your case falls on.
Documented so it is not a person
Every flow has a written description of what it does, what it touches and what to do when it breaks. Automation that only one person understands is the same risk you started with.
We buildAutomation & integrations
How we engage
Four ways this usually starts
Most enquiries land in one of these. If yours does not, say so on the call — we would rather shape the engagement than sell you the nearest shape we have.
You do not know where the time goes
A short audit across the back office that ends with a ranked list of automation candidates and honest effort estimates.
- Shadow the people doing the work
- Inventory of manual steps and volumes
- Hours-saved against effort for each
- A recommended sequence, including what to leave alone
Best for: Operations teams that are busy without knowing exactly why.
Two systems need to talk
A reliable integration between systems that were never designed to meet, built to survive both of them changing.
- Field mapping and transformation rules
- Idempotent, replayable message handling
- Retries, dead-letter queue and alerting
- Reconciliation report so drift is visible
Best for: ERP to e-commerce, CRM to finance, WMS to carrier.
A process runs on email and attention
An end-to-end workflow with the approvals, documents and notifications built in, so it runs whether or not the usual person is in.
- Intake from email, form, portal or API
- Routing and approval rules with escalation
- Document generation and distribution
- Full audit trail of every step
Best for: Onboarding, purchase approval, claims, applications.
You need an integration layer, not more point-to-point
When enough one-to-one connections exist that every change breaks something, the answer is a hub rather than another wire.
- Central integration service with clear contracts
- Message queue and event routing
- One place to monitor every flow
- Versioned interfaces so upgrades do not cascade
Best for: Estates where a dozen integrations have accumulated.
Case studies
Ideas that became systems in production
Every card is a build we shipped and still support. Open one for the decisions behind it.
Ops Copilot
- AI agents
- LLM
- Python
- +3
- +2
Tender Response Drafter
- AI
- LLM
- RAG
- +3
- +2
Policy & Contract Assistant
- AI
- RAG
- LLM
- +3
- +2
Pallet Counting
- AI
- Computer vision
- Python
- +4
- +3
Construction Site PPE & Safety Monitoring
- AI
- Computer vision
- Python
- +4
- +3
Crowd Density Monitoring
- AI
- Computer vision
- Python
- +4
- +3
Digital Security Planner
- React Native
- Node.js
- AWS Amplify
- +2
- +1
Virtual Estimator
- .NET
- Blazor WebAssembly
- Bootstrap
- +2
- +1
Joblogy
- Web app
- iOS
- Android
- +1
Pamacrafts
- WordPress
- WooCommerce
- PHP
- +4
- +3
RollBnB
- WordPress
- Listeo
- PHP
- +4
- +3
Venus Aesthetics
- React
- Tailwind CSS
- shadcn/ui
- +1
ShiftTracker
- Web platform
- iOS app
- Android app
- +4
- +3
Freight Dispatch
- Custom software
- Integrations
- Cloud
- +1
Invoice Reconciliation AI
- AI agents
- Document AI
- Finance
- +1
Chilled Traceability
- ERP
- Data platform
- Compliance
- +1
Steel Quoting Engine
- AI
- Pricing
- ERP
- +1
Factory Floor App
- Mobile
- Offline-first
- IoT
- +1
Fleet Driver App
- Mobile
- Telematics
- Platform
- +1
We serve the best in the industry
Scope
All of it, written down
What falls inside this service. Nothing here is an upsell discovered later.
Connecting systems
- REST and SOAP API integration
- Webhook receivers and dispatchers
- Database and file-based integration
- EDI with trading partners
- Message queues and event routing
- Legacy systems with no usable API
Automating work
- Approval and routing workflows
- Document generation and e-signature
- Email and attachment processing
- Scheduled reporting and distribution
- Data entry and record creation
- Alerting and escalation rules
Keeping it reliable
- Idempotency and replay
- Retry policy and dead-letter handling
- Reconciliation between systems
- Monitoring with named owners
- Audit logging of every transaction
- Runbooks for each flow
Stack
- Node.js, .NET, Python services
- Azure Service Bus, SQS, RabbitMQ
- Power Automate, Make, n8n, Zapier
- Azure Functions and AWS Lambda
- Postgres and SQL Server
- Application Insights and Grafana
How it works?
The sequence matters more than the label. Skipping the first one is how projects in this area go wrong.
We sit with the people doing the manual steps and count them. The expensive ones are rarely the ones management expects.
Testimonials
The people who have to live with what we build
Operations directors, CTOs and plant managers — the ones still using the system a year after the invoice cleared.
5.0
Freight operator · 14 depotsFreight operator · 14 depotsWe wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
Thomas MitchellManaging Director at Ridgewell Roofing & CladdingThe team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.
References available on request
We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
Why Backendz
5 yrs
In production
Ops CopilotTender Response DrafterPolicy & Contract AssistantPallet CountingConstruction Site PPE & Safety MonitoringCrowd Density MonitoringDigital Security PlannerVirtual EstimatorJoblogyPamacraftsRollBnBVenus AestheticsShiftTrackerFreight DispatchInvoice Reconciliation AIChilled TraceabilitySteel Quoting EngineFactory Floor AppFleet Driver App
We quote fixed and we hold it
2
Platforms run in-house
System integrationAPI developmentWebhooksMessage queuesETL & file transferEDIRobotic process automationApproval workflows
Cloud Strategy & ArchitectureCloud MigrationCustom ERP DevelopmentInfrastructure ModernisationCloud EngineeringERP ImplementationCloudOpsERP IntegrationDevOpsSupport & Managed Cloud ServicesERP Customisation & ModulesCloud Cost OptimisationERP Data MigrationCloud Security & ComplianceAI & Edge InfrastructureERP Support & OptimisationSaaS Stack AuditCustom CRM DevelopmentCustom HR & Workforce ManagementCustom Job & Field Service ManagementCustom Client Portals & BookingSaaS Data Migration & ExitAI Proof of Concept & MVP
Document generationEmail & form ingestionScheduled jobsError handling & retriesZapier & MakePower Automaten8nAudit logging
AI Agent DevelopmentCustom AI Assistants & ChatbotsGenerative AIAI Workflow AutomationNatural language processingCustom Software DevelopmentComputer Vision DevelopmentWeb App DevelopmentMobile App DevelopmentAI Video Analytics for CCTVProduct DevelopmentMVP DevelopmentUX/UI DesignApplication ModernisationSoftware Testing & QAMachine Learning & Predictive AnalyticsERP & operationsAI Product DevelopmentData & cloudProduct & designAutomation & integrationsSupport & operations
45
Services, one team
Senior engineers, not account managers
24/7 production support and monitoring
Bring us the part of the business that still runs on workarounds
FAQ
The things people ask before they commit.
Still have questions?
Ask it on the call. We would rather answer an awkward question early than discover it in month three.
Book a callCan you use Zapier or Power Automate instead of writing code?
Sometimes, and we will recommend it when it fits — low volume, simple mapping, failure that a human will notice anyway. They get expensive and fragile once you need real error handling, high volume or complex transformation, and that transition point arrives sooner than most teams expect.
What if a system has no API?
There is nearly always a route: a database view, a file drop, a scheduled export, or a headless browser as a last resort. We are explicit about which we are using and how fragile it is, so the risk is a known one rather than a surprise after a vendor update.
How do we know an integration is still working?
Because it tells you. Every flow we build reports success, failure and volume, with alerts to a named owner and a reconciliation report where both systems should agree. Silent failure is the specific thing we design against.
What happens when a vendor changes their API?
Versioned interfaces and a contract test that runs on a schedule, so a breaking change surfaces as a failing test rather than as missing orders. Where a vendor gives no notice, monitoring catches it the same day.
Will this put people out of work?
In our experience it moves them off the rekeying and onto the exceptions, which is where they were useful anyway. It is worth being straight with the team about that early — automation done quietly gets resisted, and they know the edge cases you need.
How quickly do these pay back?
Individually, fast — most single integrations are weeks, not months, and the audit gives you hours-saved figures before you commit. The larger integration-layer work takes longer and is usually justified by fragility rather than hours.