We've built customer portals
Including a customer portal for a UK water treatment business, connected to service and compliance records.
Backendz builds branded client portals and booking systems where customers book appointments, track jobs and orders, sign documents, pay invoices and download reports, all connected live to your own systems.
Or see how we engage first — four shapes, no sales call required.
No more phone calls asking where a job or order is
Stop emailing reports and certificates one by one
Forget booking tools that don't know your real availability
Done with chasing signatures on contracts and quotes
Skip paying for a portal that shows customers a fraction of what they need
Say bye to invoices paid weeks late because paying is awkward
Including a customer portal for a UK water treatment business, connected to service and compliance records.
The portal reads from your real systems, so customers see what your team sees.
White-labelled to look like part of your business.
Each customer sees only their own data, with full access logs.

Most enquiries land in one of these. If yours does not, say so on the call — we would rather shape the engagement than sell you the nearest shape we have.
Best for: Service businesses fielding status calls
Best for: Appointment and visit-based businesses
Best for: Compliance, facilities and professional services
Best for: Businesses outgrowing an off-the-shelf portal
Every card is a build we shipped and still support. Open one for the decisions behind it.
What falls inside this service. Nothing here is an upsell discovered later.
The sequence matters more than the label. Skipping the first one is how projects in this area go wrong.
We find out what your customers chase you for most and what they'd do themselves.




Operations directors, CTOs and plant managers — the ones still using the system a year after the invoice cleared.
Freight operator · 14 depots
Freight operator · 14 depotsWe wanted answers our team could check against the original document. Having the relevant clause beside the response makes the assistant useful when reviewing policies and contracts.
Our rental journey had to work for both vehicle owners and travellers. Backendz brought listings, availability and bookings together into a platform that feels straightforward to use.
A single headcount does not tell us where congestion is developing. The zone-based view gives our team a clearer picture of how people are moving and where attention may be needed.
Tender preparation involves gathering evidence and getting the right people to review each section. Backendz brought those steps into one workspace, with drafts our team can check and approve.
Our estimating process needed to reflect how we actually price work. Backendz took time to understand the inputs and rules, then built a quoting journey our team could review and refine.
Thomas MitchellManaging Director at Ridgewell Roofing & CladdingThe team took time to understand how our staff work between appointments. The resulting system brings scheduling and client information together without making the day more complicated.
We could review working features throughout the build and give specific feedback. That made it easier to keep the product focused on the people using it.
Our field team needed access to job details away from the office. The mobile workflow keeps the relevant information close at hand and gives the office a clearer view of progress.
We wanted a client portal that reflected how we deliver our services. Backendz brought documents, requests and progress updates into a straightforward experience for clients and staff.
Our teams were entering the same information into several tools. Backendz mapped the process with us and built a more connected workflow with clear review points.
We needed scheduling, availability and shift changes in one place. Backendz shaped the system around the way our operations team works and stayed involved after launch to help us refine it.
Ask for references and we will put you on a call with the team that runs the system — not a case study PDF.
References available on request
We wanted a practical way to review PPE and safety-zone events using our existing cameras. The team focused on the situations our site managers need to investigate and made the footage easier to review.
The priority was a counting workflow our warehouse team could use during a normal shift. Backendz connected image-based counts with the records we already use and made discrepancies easier to review.
Our information was spread across several operational systems. Backendz designed a clearer way to ask questions, inspect the supporting evidence and keep approval with our team before an action is taken.
The reconciliation workflow gives our finance team one place to review mismatches and supporting records. We can trace an exception back to its source and decide what needs attention.
We had outgrown the spreadsheets that held our pricing rules. Backendz helped turn that knowledge into a quoting tool we can maintain and explain to new colleagues.
Connecting our sales and inventory systems was the priority. The integration gives our team a clearer view of updates and a practical way to investigate records that need review.
The cloud work started with understanding our existing systems and dependencies. The team documented the setup and gave us a clearer basis for monitoring and ongoing maintenance.
The engineers worked alongside our team and explained their decisions clearly. Code reviews and practical documentation helped us stay involved throughout delivery.
5 yrs
In production
We quote fixed and we hold it

2
Platforms run in-house
45
Services, one team

Senior engineers, not account managers

24/7 production support and monitoring
The things people ask before they commit.
Ask it on the call. We would rather answer an awkward question early than discover it in month three.
Book a callA client portal is a secure, branded website where a business's customers log in to see their own information and do things themselves: book appointments, track jobs or orders, download documents, sign contracts, pay invoices and raise requests.
Off-the-shelf portals often show only part of what customers need and don't connect to your own systems. A custom portal reads live from your job, ERP or CRM data, matches your services exactly and has no per-client fees.
Yes. Booking can check real availability of staff, engineers, rooms or equipment, take deposits or payments, and send reminders and rescheduling links automatically.
Yes, when built properly. Each customer can only see their own data, users sign in securely, every access is logged and data is encrypted in transit and at rest.
Yes. Customers can pay invoices or booking deposits online by card or bank payment, with payments recorded automatically in your systems.
A focused portal typically takes 8 to 12 weeks, depending on features and the number of systems it connects to.